Ride, Race, Enjoy
Feedback, Complaints & Grievances
At Motorcycling NSW we aim to foster good relations amongst members, employees and management.
We also acknowledge that problems can arise in our sport that may sometimes cause you to feel aggrieved. These problems can sometimes arise from the behaviour or decisions of fellow members, officials, employees or volunteers.
A grievance can be about anything done, or not done, by someone within the MNSW community, which you feel affects you unfairly or unjustly. A grievance can also be about discrimination, harassment, bullying or any other decision or behaviour that you think is unfair, unjust or upsetting.
You can access our policy on this process below;
We have also set out the steps below.
If you just have some general feedback you are wanting to provide, please complete the form below
WHAT ARE YOUR OPTIONS IF YOU HAVE A GRIEVANCE?
In general, there are three options to consider if you have a grievance, being:
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- Deal with the matter informally. A grievance can be dealt with informally by approaching the person(s) involved in your grievance, if you feel comfortable in doing so. You can tell them that their behaviour, decision, actions, etc. was unfair, offensive, discriminatory etc., and why you believe this to be so. The person(s) may have been totally unaware of the effect of their behaviour or decision on you. By telling them you will give them a chance to redress the situation. However, keep in mind this may not be appropriate in some cases, particularly if you do not feel comfortable speaking to the person(s).
- Speak to your club president. If you do not want to speak to the person directly, you can talk to your club president about the matter. They may approach the person(s) complained about and talk to them informally about your grievance. They may also decide to take more formal action.
- Make a complaint to MNSW. If you do decide to make a complaint to MNSW, either because you are not satisfied with the club’s response or it was not appropriate to involve the club, then you can do this by completing the online complaints form.
IF YOU MAKE A COMPLAINT TO MNSW, HOW WILL YOUR GRIEVANCE BE HANDLED?
Upon receipt of a complaint via the electronic form, you will be contacted by MNSW to discuss further, clarify any facts, and to discuss whether informal resolution of the matter is possible. Steps to achieve informal resolution may include (but are not limited to) MNSW speaking with all parties, and acting as an impartial mediator.
If informal resolution by MNSW is unsuitable or unsuccessful then are two potential avenues for you to escalate the complaint. MNSW can assist you with identifying appropriate pathway for your complaint.
If your complaint falls under a National Integrity Framework (NIF) policy, then you will need to make a complaint to Sports Integrity Australia (SIA) – see Formal Complaint Form Sport Integrity Australia. These complaints will be administered by SIA, without the involvement of MNSW or MA.
All other complaints and disputes falling outside of the MIF policy will be dealt with under the new MA Non-NIF Dispute and Complaint Resolution Policy. These will include, for example, appeals from the decisions of Stewards under the GCRs, complaints under the MA Social Media Policy, etc. These matters will be administered by the MA Complaints Manager. You must complete a Notice of Dispute and email it to mail@ma.org.au. Please note that if your dispute relates to an appeal from a Steward’s determination under the GCRs, you will be required to pay an application fee of $1,000 to MA.
Please note if you do not wish to have MNSW’s assistance and involvement, you can escalate through one of the above options in the first instance.
HOW WILL YOUR COMPLAINT BE HANDLED?
At MNSW we believe it is vital that all complaints are handled fairly, transparently, and impartially.
For grievances which are escalated to SIA or MA, the details of how each type of complaint is dealt with can be found within the MA and SIA Policies, a link to which can be found here: