Following the establishment of Sport Integrity Australia and an extensive review of the Member Protection Information Officer (MPIO) program, MPIO training has been updated to meet the current needs of our motorcycling community.
MPIOs are there to listen to issues raised by members of any sport before triaging and referring them to the right place to find a resolution. The MPIO is responsible for providing information about a person’s rights, responsibilities and options to an individual making a complaint or raising a concern, as well as information support during the process.
MPIOs don’t handle complaints or investigate grievances, and they don’t mediate between members or stakeholders. They’re also separate from the relevant Integrity Manager or the person(s) in authority regarding complaints, disputes and resolutions in your sport. MPIOs are an impartial party who are there to help guide people in the right direction.
All participants need to be able to contact the MPIO at their club. The name and phone number of the MPIO must be made available without question to any person requesting it.
The MPIO’s name and contact details should also be listed on the Club’s website and other correspondence to ensure your members are able to seek information regarding Member Protection options within the club.